TELEPHONE CONVERSATION

Telephone conversation is the high richness information channel in business world. Telephone conversation can be very difficult. It is hard to talk with other person on telephone even in our native language. While telephone conversation person not able to navigate the other persons felling, emotions and reaction during conversation. (Nolan, 2014).

In business it is important as we need to communicate well with people, we are working with or we want to establish good relationship with the client that lead to success and sale. Telephone conversation is a great tool for professionally and personally. The first step for better telephone conversation with the clients and colleagues is that person should be fluent in English language.

BASIC ETIQUETTE FOR BUSINESS TELEPHONE CONVERSATION

•        Always start the conversation with a pleasant greeting. Saying “ Hello” & “Good Morning”
•       Always be courteous and calm on the phone
•     To put call on hold, always seek the response from client to put call on hold
•       End business call with speaking simple “ Do you have any other question’

TIPS FOR SUCCESSFUL COMMUNICATION

•    Practice basic phone conversation with friends
•     Ask question to get clarity
•    Practice phone conversation in English

To get more information relating to telephone conversation click the links below;

https://www.ideator.com/blog/6-telephone-etiquette-tips-to-improve-the-conversation/

https://blog.udemy.com/telephone-conversation/

REFERENCE

Nolan, D. (2014, may 22). Retrieved from telephone conversation: https://blog.udemy.com/telephone-conversation/