INSTANT MESSAGING (IM)

Instant messaging is the best communication channel for short online messages that need quick response in workplace. Now a days technology make such improvement in instant messaging that allow an integration to meet the needs of enterprises and companies specific need. In this way IM allow the companies to communicate with their customers and colleagues. (Mania, n.d.)

Besides this, Instant Messaging offer multi person chat, user can form groups of people, send and receive videos/ SMS from mobile devices. In addition to this as custom defined management levels, user can create and modify, enable and disable the specific features of the IMs and regularly check the new user’s management statistics.

 

PROS OF USING IMs IN WORKPLACE:

•       Collaboration uses
•       Speed of contact
•      Contact with multiple people at same time
•     Conduct real-time interaction
•      Cost saving (Woodard, 2011)

CONS OF USING IMs IN WORKPLACE:

•      Misuse at workplace
•       Word limits for message
•       Sensitive information (Woodard, 2011)

To get more information about the Instant Messaging, go to the given link below:

www.robinskaplan.com/~/media/pdfs/lets%20chat%20about%20the%20legal%20risks%20of%20instant%20messagin

References

Mania, T. (n.d.). ACADEMIA. Retrieved from academia.edu: www.academia.edu/5244821/Instant_messaging_an_effective_way_of_communication_in_workplace
 

Woodard, R. (2011, 01 224). brighthub. Retrieved from brighthub.com: http://www.brighthub.com/office/collaboration/articles/104224.aspx