INSTANT MESSAGING (IM)

Instant messaging is the best communication channel for short online messages that need quick response in workplace. Now a days technology make such improvement in instant messaging that allow an integration to meet the needs of enterprises and companies specific need. In this way IM allow the companies to communicate with their customers and colleagues. (Mania, n.d.)

Besides this, Instant Messaging offer multi person chat, user can form groups of people, send and receive videos/ SMS from mobile devices. In addition to this as custom defined management levels, user can create and modify, enable and disable the specific features of the IMs and regularly check the new user’s management statistics.

 

PROS OF USING IMs IN WORKPLACE:

•       Collaboration uses
•       Speed of contact
•      Contact with multiple people at same time
•     Conduct real-time interaction
•      Cost saving (Woodard, 2011)

CONS OF USING IMs IN WORKPLACE:

•      Misuse at workplace
•       Word limits for message
•       Sensitive information (Woodard, 2011)

To get more information about the Instant Messaging, go to the given link below:

www.robinskaplan.com/~/media/pdfs/lets%20chat%20about%20the%20legal%20risks%20of%20instant%20messagin

References

Mania, T. (n.d.). ACADEMIA. Retrieved from academia.edu: www.academia.edu/5244821/Instant_messaging_an_effective_way_of_communication_in_workplace
 

Woodard, R. (2011, 01 224). brighthub. Retrieved from brighthub.com: http://www.brighthub.com/office/collaboration/articles/104224.aspx
 

ELECTRONIC MAIL

In the modern business world, Email is the communication channel that provide rich information to the world. It has been hailed as one of the greatest productivity tools of our time. By e-mail user can send messages to a single address and broadcast it to other users. User can save the Email as draft. When the message arrive in the mail inbox user can print, forward or save the information. Email process is mostly use in business sectors to remain contact with valuable customers and in educational institutions. Overall email impact the whole aspect of our life. Email is appropriate tool for short messages and it is not appropriate for confidential, sensitive and lengthy documents. User can use e-mail on their android mobile or on computer. (Guffey, 2015)

Benefits of using Electronic mail in workplace:

•      Email reduce time and efforts
•        More frequent communication
•       Test marketing messages 
•          Reduce overhead cost
•      Save the planet by cutting the use of papers.
•      It’s cost effective (Laura Acevedo, n.d.)

      Here is the  video tutorial about “EMAIL COMMUNICATION IN WORKPLACE” that would help you to learn more about the using of email in workplace:

     

      Reference:

     Guffey, M. E. (2015). electronic mail. In Business Communication Process and product (p. nel).

Laura Acevedo, D. M. (n.d.). small business.chron.com. Retrieved from chron.com: http://smallbusiness.chron.com/advantages-email-business-communication-122.html
 

TELEPHONE CONVERSATION

Telephone conversation is the high richness information channel in business world. Telephone conversation can be very difficult. It is hard to talk with other person on telephone even in our native language. While telephone conversation person not able to navigate the other persons felling, emotions and reaction during conversation. (Nolan, 2014).

In business it is important as we need to communicate well with people, we are working with or we want to establish good relationship with the client that lead to success and sale. Telephone conversation is a great tool for professionally and personally. The first step for better telephone conversation with the clients and colleagues is that person should be fluent in English language.

BASIC ETIQUETTE FOR BUSINESS TELEPHONE CONVERSATION

•        Always start the conversation with a pleasant greeting. Saying “ Hello” & “Good Morning”
•       Always be courteous and calm on the phone
•     To put call on hold, always seek the response from client to put call on hold
•       End business call with speaking simple “ Do you have any other question’

TIPS FOR SUCCESSFUL COMMUNICATION

•    Practice basic phone conversation with friends
•     Ask question to get clarity
•    Practice phone conversation in English

To get more information relating to telephone conversation click the links below;

https://www.ideator.com/blog/6-telephone-etiquette-tips-to-improve-the-conversation/

https://blog.udemy.com/telephone-conversation/

REFERENCE

Nolan, D. (2014, may 22). Retrieved from telephone conversation: https://blog.udemy.com/telephone-conversation/
 

VIDEOCONFERENCING

Videoconferencing is the way to holding a meeting or conference among the people of company at remote location by means of transmitted of video signals.

Videoconferencing technology has removed the barriers of meeting with the people at remote locations. It allows the organizations to do business deals with the other companies and contact with the colleagues as same if they were in the same room. Videoconferencing impact the all aspects of the business. It became a part of business in all sectors like in companies, organizations and business travel etc. Overall all business sectors need videoconferencing to establish relation with their colleagues and to expand business.

Now technology going better. Videoconferencing tool is useful for group meeting. Using different types of apps like Skype allow one person to make visual presentation, share company report, charts, products sample and information.

ADVANTAGES OF VIDEOCONFERENCING

•        Save thousands of dollars

•         Connect dispersed staff without travel

•          Interview job candidate or witnesses

•      Save huge time.

•       Receive information at any time or place (S. Ann Earon)

To read more about the benefits of videoconferencing click the link:

www.polycom.com/content/dam/polycom/common/documents/brochures/top-five-benefits-of-video-conferencing-b

References

S. Ann Earon. (n.d.). The Real Benifits of videoconferencing. p. 2. Retrieved from https://www.lifesize.com/~/media/Documents/Related%20Resources/White%20Papers/The%20Real%20Business%2

FACE-TO-FACE CONVERSATION

Conversation means the informal discussion among the people. Face-to-Face conversation or personal conversation is one of the richest communication channels used by the organizations and companies in the workplace. This represent the physical appearance, the tone of the speaker and facial expression of the speaker. This is the best method to convey the emotionally charged message and it allow the interaction between the speakers and help them to clear ambiguity. A speaker can evaluate that audience or client has received his message or not. Moreover in this method both the information receiver and sender can receive their message clearly. (Acacio, 2012)

Face-to-Face conversation helps to create the business value for the companies and organizations. It lead to greater satisfaction with the better interaction process rather than technological communication. It helpful to create business values like:

•      Greater satisfaction among groups
      
•            Establish trust
•           Perceived as Credible
•           more productive
•           More efficient
•           Build trust   (Citrix, n.d.)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        

Nothing can change the Face-to-Face conversation. The below video is about the importance of Face-to-Face conversation on business basis. 

Reference 

Acacio, V. (2012, july 26). The benefits of face-to-face communication. Retrieved from Blue jean network: http://bluejeans.com/blog/benefits-face-to-face-meetings
 

Citrix. (n.d.). GoTo Meeting. Retrieved from osdimg.com: https://l1.osdimg.com/online/dam/pdf/en/resources/wp/The-Business-Value-of-a-Face-to-Face-Conversation.pdf
 

     

                                                                                      

COMMUNICATION CHANNELS

Communication channels are types of media or network through which people send and receive messages. Organization decide to use effective communication channels to link with others, because communication are totally depend on the network that the company or organizations use. Inappropriate channels leads to the bad consequences. Different communication channels are used by business sectors like Face-to-Face conversation, Video Chats, Instant Messaging (IM), Memo, Report, Telephone, E-Mail, Letter, Blog, Wiki and like so on. (Grimsley, n.d.)

​The communication channels are divided into three different categories:

• Verbal Communication
• Written Communication
• Non-verbal Communication

 click the given below links to get more information relating to communication channels:
http://www.skillsyouneed.com/general/what-is-communication.html
http://study.com/academy/lesson/communication-channels-in-an-organization-types-definition-examples.html

References

Grimsley, S. (n.d.). study.com. Retrieved from communication channels in workplace: http://study.com/academy/lesson/communication-channels-in-an-organization-types-definition-examples.html